The following are some of the comments I've received over the years from satisfied customers - the result of "Audio One to One." I look forward to providing you with the same level of service, and adding your name to the list!

- Galen Carol

A dedicated professional like Galen Carol Audio of San Antonio, Texas proudly occupies its lofty top.  While the discount mail-order house rarely if ever does actual walk-in business, Galen Carol’s ground floor at home is a dedicated, highly professional business environment where some of the finest audio components available are on active display, which is continuously adjusted to suit the needs of the appointment-only visitors. This includes a home theater with remote-controlled screen, curtains and deluxe seating for seven. I’ve seen it and can unequivocally say that many highly successful businessmen and women would be very proud to call Galen’s home their own. Srajan Ebaen, Soundstage

Thanks for all your help and advice, it is greatly appreciated. I have talked to a lot of high-end people over the years but few have been as articulate and classy as you. You know how to deal with customers without the self-serving arrogance that I find so distasteful in many high-end salespeople. Thanks for being that person - you have a new long term client. J.R.

You could not hope for a better mail-order supplier than Galen.  Galen answered all my e-mails promptly, honestly, thoroughly and courteously. He also offers truly excellent pricing, which reduces the bite from shipping costs and import taxes.

The items were shipped promptly and securely.  When I shared with Galen my concern about damage to the power cords during shipping, he packed my King Cobra in a huge box sandwiched by gigantic layers of packing materials. I have never experienced caring service like this! I believe you will experience the same care if you order from Galen.
K.T.

Thanks for all your help and advice, it is greatly appreciated. I have talked to a lot of high-end people over the years but few have been as articulate and classy as you. You know how to deal with customers without the self-serving arrogance that I find so distasteful in many high-end salespeople. Thanks for being that person - you have a new long term client. J.R.

I have dealt with many dealers in the past. Let me assure you that such cooperation is, unfortunately, not typical. I am writing to express my gratification with my experience with Galen Carol Audio and to let you know that dealers of this caliber are rare.
N.Z.

Thanks a lot! I guess there still are a few people I can trust on the net. C.T.

I just wanted to say thanks again for all your good advice and great service over the years. The Quicksilver's, Jadis, and now the Pass gear from you has all been a pleasure. You are the rarest of businessmen: friendly and knowledgeable, with terrific customer service.
J.D.

Galen, When I read in Stereophile that you wanted REPEAT customers, it caught my eye. Most in your business want BUSINESS ONLY ! But you are different. You take time to talk personally with your customers which in this business is unusual. And you answer emails almost as soon as I could send them !  I have ordered from you three times and have seen that you offer the best prices, advice and service. And when I need another item I will be a FOURTH time customer. Thanks for your honesty and attention.
H.R.

I have known Galen for approximately ten years and he has always been attentive to my needs as an audiophile. He has gone above and beyond what other dealers have done for me in terms of service and courtesy. In short - he is the best ! B.H.

Thank you again for your advice in selecting these components. As you should know, honest advice in selecting gear is not easy to come by.
P. F.

I am a musician and university professor, have been a lifelong audiophile, and have many friends who are musicians, audiophiles and music lovers. I will not hesitate to recommend your fine store to all of them, for your knowledge ability is most valuable in a pursuit where mistakes can be expensive and vexing. The way you do business is what high-end audio should be all about. R.R.

You are an honorable man and its been a pleasure doing business with you.
J.B.

Over the past several months I have been working with one of your Dealers, Galen Carol Audio, on upgrading the electronics in my system. The purpose of this letter is to commend Galen to you as one of the finest Dealers I have ever dealt with. While I felt this prior to the purchase of the equipment, it has been Galen's after sales service that has most impressed me. D.B.

Thanks for the time and attention to me and for the quality of your service. Outstanding!!! I look forward to further improvements to my system when the budget allows. At that time, I will be sure to contact you for further advice.
J.D.

Galen, it is seldom that I take the time to write with praise about how a person conducts business, but in your case I feel compelled to tell you what a pleasure it was to do business with you. I felt you went way beyond the call to provide prompt and personal service, candid and unbiased information and a feeling of trust. B.B.

Galen was very helpful - extremely knowledgeable - a pleasure to do business with.
J.S.

Thanks for installing the system, the sound is fantastic! I appreciate your professional approach and great service. R.P.

Your advertisements in the magazines are tasteful and unique. Your expertise and personal manner lived up to your slogan - "Audio One to One."
L.H.

Thanks again for your helpful recommendations and the courteous service. I'm telling all my friends! R.L.

Galen is very friendly, professional, knowledgeable, HONEST, carries a whole lot of brands and is happy to give you as much or as little advice as you ask for. Some people are leery of dealing mail order. Let me assure you that I have the utmost confidence in Galen.
D.G.

Thank you! It is a pleasure dealing with a person of your integrity. If its audio and you have it and I need it, I'll be buying from you. L.M.

I have been very interested in your newsletters and find them a great source of knowledgeable information. I have worked in audio for the last seven years and have contacted very few people in this industry who really attempt to understand audio and thereby become sources of solid information instead of simply reiterating manufacturers brochures.
D.D.

I am glad we got to do business again. It is a pleasure to deal with a straight forward, knowledgeable guy. B.B.

Its good doing business with you. You surely rate a "Class A" recommendation.
J.H.

Its a pleasure doing business with someone who really loves audio and music as opposed to "salesmen" looking for a fast buck. L.M.

It was a pleasure to talk with you on the phone. You were very knowledgeable and helpful. I expect to be dealing with you again soon.
J.C.

Thank you for your honest and straightforward help on the telephone and in your newsletter. It is a real pleasure working with someone in the audio business who is both knowledgeable and not so opinionated. So often I run across retail people in my area who are either dishonest or of the opinion that "only the products that they sell are good and everything else is bad." M.S.

We really appreciate your expertise, help and service with our audio needs, but most of all we appreciate your friendship. S.E.

I am very impressed with your fund of knowledge and objectivity. I also appreciate your patience in explaining the various options available to me with respect to my preferences. D.J.

I must say, it was a wonderful experience dealing with you. I appreciated your personal touch and professionalism. C.P.

Thanks to you, I have a great system and enjoy music more than ever! Thanks again! S.A.

Thank you for your excellent service! R.P.

I appreciate your great customer service. It is really refreshing, especially in this hobby. R. H.

I want to share that your honesty, resourcefulness, and patience shown to me, a more neurotic buyer of things, was and is greatly appreciated.  I wish I had run into your Website earlier in my first pursuits, as I had been selfishly misguided by others.  I will definitely return to your services as I (get more money) and develop my systems. You make a great impression and set the highest standard for e-Commerce I've experienced yet. D.D.

Just wanted to tell you how much I am enjoying the Basis and the Graham 2.0. It has really made a spectacular improvement in every area - nothing subtle about it. It's great equipment -- beautifully made and machined, plus it sounds wonderful. Thanks very much for your usual exemplary service and advice P.P.

Thanks as always for the solid recommendation and great advice! P.B.

I couldn't recommend Galen Carol Audio more highly. J.H.

I can't say how much I've appreciated your service and style -  both over the phone and electronically. R.S.

Thank you for always being there when needed. I value your honesty, knowledge and patience in helping me make a decision. L.A.

Again, I wanted to thank you for your sound advice and impeccable service, which eradicated any hassles or worry usually associated with ordering long distance. Will contact you again if I require anything from the U.S.A. Prof. K. T., PhD Dept. of Musicology and Composition

Galen, I truly feel you run your business differently from other dealers. It shows in your attention to the details. Your Website is a phenomenal source of information. Good, hard facts, no wasted space. Short pieces intended to help anyone who cares about music. Good photos, detailed descriptions. B.C.

Thanks again for all of your help during this process. Your customer service is the highest quality and far beyond that offered by any other audio dealers with whom I have done business. Please feel free to use any of my comments about the quality of your business on your web site. I would be happy to do anything I can to let others know about superior service provided by Galen Carol Audio. You certainly deserve the recognition. K.A.

In the absence of a local high-end dealer, it is great to have your store available via the Internet. Thanks for the excellent service and support. I'll be back.... R.R.

In a time when many seem to be in too much of a hurry to provide even adequate, customer service, it’s nice to be able to deal with an individual that cares more about letting the customer make an educated decision than making the sale. On the two occasions I’ve purchased from you, I never once felt pressured to buy anything - even though you personally took my calls and took the time to answer my questions in some detail. It is this “extra” care toward the customer that brings them back and that will bring me back for a long time to come. Thanks for the great deal and great service! W.N.

Thanks for your most helpful advice and great service! I'm really excited about getting my new equipment set up! G.A.

Thanks again for all your help; it is a pleasure to work with a dealer who is knowledgeable, practical, dependable, and the most rare of all today, polite. R.S.

Galen, it's been a pleasure to do business with you, a courteous and professional gentleman.  I do enjoy the products purchased from you, performance, service, and price.  I sincerely hope you do well in the business and always be there when I need you again. P.B.

I highly recommend Galen; great service and reasonable prices, particularly for used  equipment. R.J.

Galen once again, this was a pleasure. As always. I couldn't agree with AJ Conti more, as you are a class act. Much appreciated. K.W.

I sent several E-mail's out last night and you are the only one that has replied. I read your reviews from satisfied customers and I will be adding mine to the list.
What stood out most in our conversation was the fact that you never tried to sell me anything. You just gave good information at my request that helped me make my decision.
We may be miles apart but as far as I'm concerned we are a door away from each other. Your door to mine, no parking, no traffic, no gas mileage.
P.H.

Galen:      I can't thank you enough for all the help you've been in helping me build my stereo system.  I am indeed very fortunate to be one of your customers, not just for the wonderful product line you carry, or the wealth of knowledge you possess, but because it is so obvious that you care so much about your customers.  I am more appreciative than you will ever know.        You were correct (no surprise to me) about the Nirvana SX, and its even greater potential.  I attached it to my solid state system while I was gone for the week and upon my return (and after reconnecting it to the TriVista) I found it to sound even more beautiful than when I departed for my trip.  It really does present a "silent" background for the music, and it has really given me an appreciation for "sound stage" as well. I jut love it, and again am most grateful for all your help.        So my friend, I'll conclude by saying thanks for everything, and once again asking you to call me up if you plan on coming to ******. Until next time, take care Galen... J.A.

Hi Galen,
I just wanted to say thank you for your help. I appreciate the personal and professional service you provide, especially after the sale. I'm usually not comfortable purchasing larger items via the web, but I'm very happy I did. Thanks again.
M. J.

Thanks for the great customer service! You've got a repeat customer and I'll look to you for future purchases. D.A.

Galen,
I want to thank you for the personal touch you apply to your business - it is a true rarity today, especially online.
T.F.
 

Galen,        Thank you for excellent customer service, that is a rare quality these days. T.M.

Galen,
It is rare in the day that ethics, trust and a desire to serve in human relationships. You show how simple it is to all.
J.M.

Dear Galen,             The amp arrived on schedule, Tue. the 3rd. Thank you so much for your excellent service.   The improvement to our system is awesome. Music and movies are incredible. We can't stop listening!  We have recommended your company to many of our friends.  Thanks Again,  R. R.

Galen,
You've been a pleasure to deal with over the years!
T.A.

Galen,        ...music the way it was meant to be. Thank you so much for all your help getting me set up, sound is excellent. Z.M.

Galen,
Thank you for your courteous communication, personal notification, and fast shipping. All very much appreciated!
M.B.

Galen,      As promised, I've received my order this week end, in perfect state. I would like to thank you very much. I was a real pleasure to do business with a great professional Once again thank you. J.R.

Galen,
Again, thank you for your efficient and customer-friendly service. Count me in as a satisfied and hopefully, regular customer.
R.M.

 

Galen,     Wow!  Thanks so much for your honest, prompt service.  I'll definitely be a repeat customer. J.W.

Galen,
Your customer service gets and A+!
J.S.

 

Galen,          Let me tell you this, I am absolutely delighted with this purchase!  It was a pleasure doing business with you. G.M.

Galen,
Thanks for your help. Honest to god, you're the best.
M.S.

 

Galen,     Regards from Germany and thank you for the perfect order transaction! L.V.

Galen,
I appreciate your excellent service!
G.H.

 

Galen,              I wanted to e-mail you and thank you again for the fantastic deal. Also, thanks for taking your time to explain about bridged mono versus bi-amping. it's a very good sign when not only does the owner of the company answer the phone, but he takes his time to talk with the customer. the way you treated me along with your in-depth knowledge of audio will make me a return customer. W.O.

Galen,
I don't think I ever thanked you for all of the patience and great service when I purchased my Jolida tuner from you. It's a privilege to work with someone who does what he says he will do and follows up with his customers so diligently. Thank you.
K.W.

 

Galen,          Great! I appreciate the great customer service you have always provided. A++++ C.W.

Galen,
Thanks for your excellent service. I'm a very satisfied customer.
P.J.

 

Galen,     Thanks so much for your excellent service and quick shipping! I'll be sure to recommend you to my friends! D.P.

Galen,
I am impressed with your excellent service. I look forward to get back to you for my home theater needs in future. Thanks!
R.S
 

Galen,          I received my cable on time and am enjoying it. Once again, thanks for the great service! R.R.

Galen,
Thanks for your help this year.  Your recommendations have been great!
J.H.
 

Galen,          When I read in Stereophile that you wanted REPEAT customers, it caught my eye. Most in your business want BUSINESS ONLY ! But you are different. You take time to talk personally with your customers which in this business is unusual. And you answer emails almost as soon as I could send them !  I have ordered from you three times and have seen that you offer the best prices, advice and service. And when I need another item I will be a FOURTH time customer. Thanks for your honesty and attention. H.R.

Galen,
Thanks for the fine service as usual. It's always a pleasure talking with you and doing business with you!
B.K.

Galen, I received my T-100 yesterday and just wanted to drop you a quick note to let you know how pleased I am with the product and the service I received from you. I anticipate doing business with you in the future and will recommend you to anyone willing to listen. D. K.

Galen,
 What a great shopping experience I had, purchasing my new Shanling CD player from Galen Carol Audio. It’s a rare treat to speak with the company owner, especially during online buying. The CD player was lavishly packaged, and arrived on time. And the written communication before, during, and after the sale was excellent. It’s nice to see someone create a high-end playground (www.gcaudio.com) with reviews, tweaking tips, and a superb product line. I hope we can do more business in the future.
C.T.

Galen,  I ordered a couple of bottles of Kontak cleaner online from you yesterday.  I was shocked to receive them today! It's not often I am wowed by a company's efficiency or customer service, but I have to say you have certainly surpassed my expectations.  Kudos to everyone involved. D.O.

Galen,
I just wanted to thank you for the Jolida - I love it - especially now that my new tubes have warmed up over the last few months. My music sounds unlike anything it ever has - and it's really improved my quality of life :) Thanks so much for all your guidance on the purchase and I look forward to continue working with you throughout the years!
J.R.

All I can say is....WOW!!!! And, THANK YOU! I appreciate all the time you spent talking with me....your patience....all your help and great advice. I truly love music and you have really helped me put together a fantastic system. I know there are components and systems that would put this to shame but, for my ear and my taste (and my budget).... this is spectacular! Thanks! K.J

Galen, Just a quick note to say thanks for your help in the past. I have bought a several items from you, and I just wanted to let you know that I appreciate your professionalism and courtesy. Whether I am purchasing, asking for a quote, or have a problem with any equipment you are always the same, polite and helpful, never pushy or aggressive in nature - qualities that others in the audio world should strive to emulate. Music and high-end audio can bring so much enjoyment. It can also, at times, be frustrating and is certainly an expensive hobby for a starving artist; but your even keeled, subdued approach and fair pricing is refreshing and appreciated. 
D.W.
 

Hi, Galen!  Had to say THANKS, for the super fast shipping...I am an impatient cuss...and you exceeded even my expectations!  Oh yeah, the Stereovox XV2 is fantastic right out of the box.  Things couldn't be better B.L

Thanks for the great service!
C.D.

NO ONE gives faster, more helpful service than you! THANKS! T.A.

Galen Carol Audio is a hidden treasure on the web. I’ll be back for more most assuredly!! Thank you. M.M.

I would highly recommend Galen Carol Audio to anyone. I chose Galen Carol Audio after reviewing this web site and seeing that they had received the highest remarks from everyone who had taken the time to comment on them. I found that the service, price, and quality of product was every bit as good as I expected. I found Galen to be very professional, extremely knowledgeable about high-end audio, and also very personable.   Needless to say, I plan to deal with Galen for all my future upgrades and tweaks and will recommend them to anyone I know that is looking for audio gear. W.W.

Very helpful. Has excellent suggestions for system matching. Was very patient with me as I kept changing my mind. Excellent prices. I plan to keep buying all my equipment from him.
D.C.
 

Galen Carol Audio offers excellent, personal service by someone who is honest, flexible, charges reasonable prices, and can hear. Galen really is concerned about your best interests and a long term relationship. B.L

You've certainly earned any future business from me assuming the local dealer I've done business with for years doesn't have what I'm looking for. Each step with you has been a pleasure and that's rare to find - especially via the internet. Thanks again,
E.L.